Returns & Exchange

Thank you for shopping at Outgoe! We want you to be completely satisfied with your purchase. This Returns and Exchange Policy outlines our procedures for returns, exchanges, and refunds. By making a purchase from our Shopify Store, you agree to the terms and conditions stated below.

  1. Eligibility for Returns and Exchanges: 1.1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support within [number of days] days of receiving the item to initiate the return or exchange process. 1.2. Change of Mind: We also accept returns or exchanges for products if you have a change of mind. In such cases, please contact our customer support within [number of days] days of receiving the item. 1.3. Exclusions: Please note that certain products, such as personalized or custom-made items, may not be eligible for returns or exchanges unless they are damaged or defective.

  2. Return and Exchange Procedure: 2.1. Contact Customer Support: To initiate a return or exchange, please contact our customer support team at [insert contact information] with your order details and the reason for the return or exchange request. Our team will guide you through the process. 2.2. Return Authorization: If your return or exchange request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the product. 2.3. Return Shipment: You are responsible for shipping the product back to us in its original condition, including all packaging materials and accessories. Please ensure that the item is securely packaged to prevent any damage during transit. 2.4. Refund or Exchange: Upon receiving the returned product and verifying its condition, we will process your refund or exchange as per your request. Refunds will be issued to the original payment method used for the purchase. Exchanges will be shipped to you at no additional cost.

  3. Return and Exchange Conditions: 3.1. Condition of the Product: The returned product must be unused, undamaged, and in its original packaging, with all tags and labels attached. 3.2. Return Shipping Costs: If the return or exchange is due to a damaged or defective product, we will cover the shipping costs. For change of mind returns or exchanges, you will be responsible for the return shipping costs. 3.3. Timeframe: All return or exchange requests must be initiated within [number of days] days of receiving the item. We reserve the right to reject requests initiated after this timeframe.

  4. Refunds: 4.1. Refund Processing Time: Once we receive the returned product and verify its condition, we will process the refund within [number of days] days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

  5. Exclusions and Limitations: 5.1. Final Sale Items: Items marked as "Final Sale" or "Non-Returnable" are not eligible for returns or exchanges, except in the case of damage or defect. 5.2. Used or Altered Products: We do not accept returns or exchanges for products that have been used, altered, or damaged by the customer. 5.3. Non-Compliance: Failure to comply with the conditions outlined in this policy may result in the rejection of your return or exchange request.

  6. Contact Us: If you have any questions or need further assistance regarding our Returns and Exchange Policy, please contact our customer support team at [insert contact information] .

Note: This Returns and Exchange Policy is subject to change without prior notice. Please refer to the most recent version on our Shopify Store for the latest updates.